Frequently Asked Questions

Simply browse our collections, add the cards you love to your basket, and follow the checkout steps. If you need any help, please get in touch.

Yes! We offer wholesale purchasing for retailers. Visit our Wholesale page for more information.

Yes! You can read our reviews on our Reviews page.

We offer free shipping via Royal Mail 48 when you order 6 or more cards (equivalent to £17.70 or more). Ordering 6 cards is much more energy efficient, and we want to encourage that! For orders of 5 or fewer cards, we charge a flat fee of £3.00. See our Shipping Policy for full details.

Standard orders are sent via Royal Mail 48 and typically arrive within 3–5 days. All orders are tracked — we'll send you a tracking number once your order is on its way so you can follow its progress.

Yes! Regardless of how many cards you order, you can select Royal Mail 24 Tracked at checkout for £4.00, which delivers within 1–2 business days. You'll receive a tracking number for this too.

We ship internationally for wholesale orders. For small individual orders, we encourage customers to buy from our stockists around the world. You can find a full list of our international stockists on our International Stockists page. If you're a retailer interested in stocking Silver Birch Cards, please get in touch — we'd love to hear from you!

We're sorry to hear that! Please contact us as soon as possible with a photo of the damage and your order number, and we'll put it right.

If you're not happy with your order for any reason, please get in touch and we'll do our best to help.

Silver Birch Cards works with a wonderful group of independent artists from across the UK. You can find out more and connect with them on our Where to connect with our artists page.

Many of our artists are open to commissions and original art sales. Visit our artist directory to find their websites and contact details.

We'd love to hear from you! Please visit our Artist Submissions page for details on how to get in touch.

Every card in our range is designed by an independent artist. We're passionate about supporting creative talent and offering beautiful, original designs. Read more on our About Us page.

Sustainability matters to us. Find out more about our values and commitments on our Company and Environmental Philosophy page.

Our logo has a meaning close to our hearts. Discover the essence of our logo to find out more.